At Goshawk Law, we are committed to providing a better experience for our clients. Below are some examples of the things we do.

Fees and Billing Practices

1. We always discuss our fees at the beginning in an open and honest manner.
2. We are happy to charge a fair, fixed fee where the scope of the work can be agreed upon between us.
3. If we cannot determine a fixed fee, we will give you a fee range e.g. between $x and $y – and we will stick to that range.
4.  If the matter takes an unexpected turn, we will discuss this with you and fix a new fee by agreement if needed.
5. We always provide a written costs agreement.
6. We NEVER send you a bill you do not expect. If we said it will be $x, then that is what it will be.
7. We provide a number of payment options such as cash, cheque, credit card, direct credit, internet banking, Pay Pal or payment by instalments if appropriate.
8. We will consider “no-win, no-fee” arrangements where appropriate and where the law allows it.

Costs and Efficiency

1. Our first interview is always free. We do not charge you for the privilege of getting to know you!
2. We do what we know and we do it well. This allows us to be more efficient.
3. We use modern technology such as document automation, email, scanning and software. This makes us more efficient and makes our service faster.
4. We do not rely on paper. As far as our internal processes go, we are paper-free. This reduces our stationery cost, reduces our storage and archival costs and reduces the floor space our offices occupy. Our overheads are lower so our costs can be lower.
5. We do not rely on time billing so we have no incentive to drag a matter out. We want to achieve a solution for you at the lowest possible cost in the least amount of time.
6. We are efficient but we do not compete on price and we do not aim to be the lowest cost provider.
7. Our goal is to provide you with value for which you are happy to pay a fair price.

Communication

1. First and foremost we are here to listen so that we can understand your concerns.
2. We can come to you. We like to visit your business or your work site so that we can know you and your industry better.
3. We give you advice in plain English. We draft our legal documents in plain English.

Honesty and Integrity

1. Our main source of work is referrals and word of mouth.
2. Have you ever made a mistake? While we have extensive systems and processes in place to avoid mistakes, and while we take great care in what we do – if we do make a mistake we will take responsibility for it, own up to it, explain the error and rectify it.
3. We maintain your confidentiality and avoid any conflicts of interest.

Quality Advice

1. We are not afraid to say that we are first and foremost “black letter lawyers”. We provide quality advice about the law. We do not pretend to be business advisors, “know-it-alls”, financial planners, psychologists, mortgage brokers, real estate agents or web consultants!

We always welcome our clients’ feedback and continually strive to improve the quality of our services.

Tags: law firm, Lawyer, Melbourne

This entry was posted on Wednesday, October 7th, 2009 at 8:31 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.